When to contact technical support
If you have a question, your first line of enquiry is the FAQ section of this site.
If you cannot find the answer to your question there, our expert personnel are always ready to answer questions and provide technical support. The technical support service can be contacted by email or telephone. Need your activation code resent?
1st level technical support
First level support is provided by phone and email and offers:
- answers to technical questions regarding the installation, settings and uses of Kaspersky Lab products, additional utilities, anti-virus databases and programs.
- consultations about virus activity (symptoms of infection, malware characteristics, methods etc.)
- information about the updating of anti-virus databases and program modules
English (Australia only)
Tel: 1300 780 256 (24x7)
Email: helpdesk@microbe.com.au
English, Mon-Fri 8.30am-5.30pm AEST (all areas including NZ and Oceania)
Tel: +61 2 9676 7340
Email: helpdesk@microbe.com.au
After Hours Support Service
Extended Support
We provide the services that enterprise clients require to secure the value of their investments.
Dedicated service personnel and Kaspersky Lab certified partners help clients to optimize protection by planning, developing, implementing and supporting security solutions.
For more details please contact our sales team at sales@microbe.com.au or a partner near you.
If you obtained products through our partner network, the local partner supplies first level support.
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