When to contact technical support
If you have a question, your first line of enquiry is the FAQ section of this site.
If you cannot find the answer to your question, our expert personnel are always ready to answer questions and provide technical support. The technical support service can be contacted by email or telephone.
1st level technical support
First level support is provided by phone and email and offers:
- answers to technical questions regarding the installation, settings and uses of Kaspersky Lab products, additional utilities, anti-virus databases and programs.
- consultations about virus activity (symptoms of infection, malware characteristics, methods etc.)
- information about the updating of anti-virus databases and program modules
Technical Support Service
For support on “Kaspersky Anti-Virus” or “Kaspersky Internet Security” products
(8:30 am to 6:30 pm AEST – business days):
(9:00 am to 5:00 pm AEST - Sat - Sun)
Tel: 1300 762 833
Email: support@kasperskyanz.com.au
For support on all Kaspersky network products
(8:30 am to 5:30 pm AEST – business days):
Tel: 1300 780 256
Email:mailto:helpdesk@microbe.com.au
If you obtained products through our partner network, the local partner supplies first level support.
Only email support is available for OEM products.
Extended Support
We provide the services that enterprise clients require to secure the value of their investments.
Dedicated service personnel and Kaspersky Lab certified partners help clients to optimize protection by planning, developing, implementing and supporting security solutions.
For more details please contact our sales team at sales@microbe.com.au or a partner near you.
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