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technical support

7 articles

Fake tech support scams: what they are and how to stay safe
  • fraud

“Hi, this is tech support”

Fake tech-support has long been a trend in fraud worldwide. We explain how it works, and what you can do to protect yourself.

  • Kaspersky Team

  • June 4, 2024

  • products

Tip of the week: How to create reports for technical support

What a troubleshooting report is and how to create one.

  • Maria Krasnoshchekova

  • July 11, 2017

Using the Trusted Applications mode Kaspersky Internet Security 2017 lets users launch only trusted, reliable apps.
  • products

Tip of the week: Protecting inexperienced PC users

Using the Trusted Applications mode Kaspersky Internet Security 2017 lets users launch only trusted, reliable apps.

  • Maria Krasnoshchekova

  • April 18, 2017

Tip of the week: Extend your Kaspersky product license for less
  • products

Tip of the week: Extend your license for less

If you already have a Kaspersky security solution, you can extend the license at a discount!

  • Maria Krasnoshchekova

  • January 27, 2017

  • scam

Faking out fake tech support

A criminal ring in India posed as technical support and tricked many people, but they couldn’t fool David Jacoby, our senior security researcher.

  • John Snow

  • December 13, 2016

  • #advice

Tip of the Week: What is My Kaspersky and how to use it

We have a special solution for multi-device users. If you are using our products on many devices, we recommend you register on the My Kaspersky web portal.

  • Marina Sobolevskaya

  • January 13, 2015

  • database update

How to Eliminate Issues in a Database Update

Sometimes your Kaspersky Lab product may suddenly display a red protection status that warns you about obsolete databases. You can run an update, but the protection status indicator won’t change.

  • Rodion Nagornov

  • March 17, 2014

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