Enterprise Premium Support

The Service

When a security issue affects your IT infrastructure, you need it resolved without delay and without having to redirect your IT team away from other important tasks. You need access to security experts who know the quickest, safest and most effective way to resolve your issue – and that’s precisely what Kaspersky Maintenance Service Agreement ( MSA ) provides.

Incident Response SLA
24x7x365 access to our dedicated priority support line with a guaranteed response time, so you know exactly how long it will take to address your issue.
Tailor-Made Patches
Patches developed by our experts and delivered to you right away to remedy specific problems affecting the operation of Kaspersky Lab products in your specific IT environment.
A Single Point of Contact
Your Dedicated Technical Account Manager with the authority to mobilize any Kaspersky Lab expert directly on your behalf, to ensure your issue is prioritized and solved fast and fully.
Access to World-Leading Expertise
Gain access to a wide range of globally recognized security and engineering experts, including specialists in product support, anti-malware research, content filtering research, product development and update release.

In Use

Ensure business continuity
As your organization’s reliance on IT continues to grow, the ability to tolerate security incidents and downtime is reduced. Partnership with Kaspersky Lab can support your business continuity plan. An allocated group of experts will be on standby 24/7/365, tasked with taking ownership of your issue and achieving the swiftest possible resolution. They’ll fast-track your issue straight to those behind-the-scenes specialists who are best able to deliver the right solution for you, at speed.
Eliminate issues before they emerge
The Kaspersky Technical Account Manager appointed to work with your organization soon acquires a deep knowledge of your security systems configuration, your processes and organizational goals. This knowledge helps pinpoint issues as they arise, without wasting any time identifying further details. In addition, post-incident reviews, proactive planning and regular audits of your security system configuration mean possible problems can be identified and eliminated even before they emerge.
Reduce the cost of a security incident
When a security incident occurs, the time taken to identify the cause and eliminate it is critical. Rapidly detecting and solving an issue can save businesses hundreds of thousands of dollars. Our premium support plans focus on achieving precisely this goal. Round-the-clock access to our experts, appropriate and informed issue prioritization with guaranteed response times and private patches - everything needed to ensure your issue is solved as soon as possible.